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Tuesday 13 May 2014

Working in CUSTOMER SERVICE!!!

I am a hater of customer service. Whoever was the first man to say 'the customer is always right' is WRONG and whoever continues to quote him is EVEN MORE WRONG! Working in customer service can be likened to being treated like a dog. Complaints. Refunds. Complaints. Verbal attacks. Complaints. Accusations. This is all left out of the job description, but being 'thick-skinned' is definitely required of a sales assistant of any kind.

http://blog.upshotcommerce.com/secrets-to-great-customer-service/


There is nothing more frustrating than talking to a customer who lacks the ability to reason, and instead blames the sales assistant for doing their job and supporting the business they are employed to work for.

To all those people who are customers (that should be everyone, unless you live under a rock)... please be kind to sales assistants. They do their best to comfort you, but to be honest, you are not always right and sometimes you need to accept this..

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